Principal Regulatory and Compliance Consultant
Ms. DuClos is a veteran of the retail electricity and natural gas industry and brings Regulatory Compliance Services more than 14 years of experience in various operational and regulatory roles. Ms. DuClos has worked for several retail electricity and natural gas suppliers over the years, including Spark Energy, Direct Energy, and Entrust Energy. Most recently, Ms. DuClos became a founding member of Nigel Solutions Group, LLC, an energy consulting firm.
Ms. DuClos has held management roles in operations, customer care, business analytics, compliance, and regulatory over the years. She brings several years of experience entering newly deregulated markets across the US, including, but not limited to, NY, PA, MA, OH, MI, CA, TX, and MD. Her market entry experience includes registration with Public Utility Commissions, ISOs and Utilities, development of operational processes, vetting of sales campaigns and scripting, and implementation of third party billing platforms.
Ms. DuClos’ experience in regulatory compliance includes dissemination and interpretation of state regulatory rules, compliance audits, regulatory affairs, third party verification review and calibration, marketing collateral review, regulatory filings and reporting, complaint management, quality assurance and change management. Ms. DuClos has led several projects over her tenure to both implement, change, and improve business processes based on regulatory rules.
Ms. DuClos holds a BBA from Montreat College in Montreat, North Carolina.